Security

Plain-language security, written by humans.

We avoid hype and only describe what we actually do. Anything we haven't confirmed yet is clearly marked as such.

Encryption

Your data is encrypted in transit using TLS 1.3 (with fallback to TLS 1.2 where required) and at rest using AES-256-GCM.

Key management

Encryption keys are managed in AWS KMS with regular rotation. Customer-managed keys (BYOK) are available on Pro and Custom plans.

Access controls

Role-based access lets you decide who can view, restore, or delete. Available roles: Owner, Admin, Operator, and Viewer.

Infrastructure

Hosted on AWS in your chosen region — Frankfurt (eu-central-1), Dublin (eu-west-1), or N. Virginia (us-east-1) — with multi-zone redundancy.

Data minimization

We only collect what we need to deliver and support the service. See the Privacy Policy for full detail.

Backup verification

Each completed backup is verified so you know it can be restored.

Monitoring & alerts

Backup health is monitored. You're notified about failures that need attention.

Incident response

If a security incident affecting your data occurs, we will notify you without undue delay and, in any case, within 72 hours of confirmation.

What we don't claim

We don't claim to be "100% secure," "unbreakable," or "military-grade." No service can promise that. We also don't list certifications we haven't formally completed. As we add formal certifications and third-party audits, we'll publish them here.

  • • Compliance certifications: none yet — SOC 2 Type II is on our roadmap and will be published here when formally completed.
  • • Independent security audits: an external penetration test is planned for 2026; results will be summarised here once delivered.
  • • Uptime / SLA: 99.9% monthly uptime target as a best-effort objective; contractual SLA with service credits available on Pro and Custom plans.
Have a security question? Email admin@safepodbackup.com.

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