Service Delivery Policy

SafePod Backup is a fully digital, cloud-based backup service. There is no physical product to ship. Access is provided through a web account associated with the email address you use at checkout.

• Your account is provisioned automatically once payment is confirmed by our payment processor.
• Access is granted in the form of an active subscription tied to your email address.
• You will receive a confirmation email with a receipt and a link to sign in.

Delivery is instant. In typical conditions, your account is active within seconds of successful payment. In rare cases, payment processor delays may add a short waiting period (usually under 15 minutes).

The service is accessed through our website at safepodbackup.com. There is no separate desktop installer required to begin using SafePod Backup. Optional backup agents for specific source types may be downloaded from inside the product.

If you do not receive a confirmation email within 15 minutes of payment:

• Check your spam/junk folder for an email from admin@safepodbackup.com.
• Try signing in directly using the email address you used at checkout.
• Contact admin@safepodbackup.com with your order ID for prompt assistance.

SafePod Backup is generally available worldwide except where local law restricts the provision of cloud services. We may decline orders from sanctioned jurisdictions in accordance with applicable export control and sanctions laws.

The service is continuously improved. Updates are delivered automatically without action on your part. Material changes are communicated in-product or by email.

Planned maintenance is scheduled to minimize impact and announced in advance where possible. Unplanned interruptions are addressed as quickly as possible. See our status page for ongoing service availability.

Delivery questions? Email admin@safepodbackup.com.